Return Policy
At AAQI Soft Solutions, we strive to ensure customer satisfaction with all our products and services. However, we understand that there may be instances where refunds or cancellations are necessary. Below is our detailed refunds and return policy.
Article 1: Refund Eligibility
1.1 Refunds are applicable only to completed product orders that remain unopened and unused.
1.2 Refund requests must be initiated within 24 hours of purchase.
1.3 Refunds are not applicable to partially completed or canceled transactions.
Article 2: Refund Request Procedure
2.1 Refund requests can be submitted through the following methods:
- Filling out the official refund request form available on our website.
- Sending an email to refund@aaqi.online with all relevant order details.
2.2 Customers are responsible for providing accurate order details to facilitate timely processing.
Article 3: Refund Processing Timeline
3.1 Refunds will be processed within 3-7 business working days from the approval date.
3.2 AAQI Soft Solutions will not be liable for delays caused by payment processors or banking institutions.
Article 4: Deductions on Refunds
4.1 A 5% fee will be deducted from the refund amount to cover international transaction charges.
4.2 No additional processing fees will be applied to domestic transactions.
Article 5: Cancellation Policy for Services
5.1 Service orders may be canceled within 24 hours of placement.
5.2 No cancellations will be permitted after the 24-hour window.
5.3 For approved cancellations, a 2% deduction will be made to account for international charges and GST.
Article 6: Exemptions and Non-Refundable Cases
6.1 Refunds will not be granted for:
- Opened or used products.
- Service orders canceled after the 24-hour window.
- Orders where fraudulent activity is detected.
Article 7: Customer Support for Refunds and Cancellations
7.1 Customers may contact AAQI Soft Solutions for assistance via:
- Email: info@aaqi.online.
- Live chat available on our official website.
FAQ
About AAQI Soft Solutions?
Contact Number?
+92348-860-8474
Contact Email for general queries?
contact@aaqi.online
Aaqi Soft Solutions Address for Physical Meetings?
Iqbal Kaleem road near ice factory Sarai Sidhu (58190) Khanewal
Refund Contact Email?
Refund@aaqi.online
What happens if I open the product?
Refunds are not applicable to opened or used products.
How can I contact customer support?
You can contact us via email at info@aaqi.online or chat with our help center on our website.
What if my refund is delayed?
Please contact your bank or payment processor. If further assistance is required, reach out to us at refund@aaqi.online
Whatsapp Contact Number?
+92348-860-8474
Who is eligible for a refund?
Customers who have purchased unopened and unused products or canceled service orders within 24 hours are eligible for a refund.
How do I request a refund?
Refunds can be requested by filling out the refund form on our website or emailing refund@aaqi.online with your order details.
What is the deadline for refund requests?
Refund requests must be made within 24 hours of purchase.
When will I receive my refund?
Approved refunds will be transferred within 3-7 business working days.
Are there deductions from the refund amount?
- Products: 5% is deducted for international transaction fees.
- Services: 2% is deducted for international charges and GST.
Can I cancel a service order?
Yes, service orders can be canceled within 24 hours of placement. Cancellations after this period will not be accepted.
